Terms and Conditions

1. About PlumbingProblem.co.uk

PlumbingProblem.co.uk is maintained by Prudent Plus Limited of Booths Hall, Booths Park, Knutsford, Cheshire WA16 8GS. Prudent Plus Limited is registered in England, company number 10104295.

Prudent Plus Limited is registered with the Information Commissioner's Office under the GDPR/Data Protection Act 2018. Reference number ZB208127.

The website provides practical information about common household plumbing problems and may also help visitors obtain contact with plumbers or other businesses able to provide relevant services.

PlumbingProblem.co.uk is not itself a plumbing contractor and does not carry out plumbing repairs unless this is expressly stated in relation to a particular service.

2. General information, not a diagnosis

The articles and guides on PlumbingProblem.co.uk are intended to help homeowners and property occupiers understand common plumbing symptoms, possible causes and the type of action that may be appropriate.

A plumbing problem cannot normally be diagnosed with certainty from a written description, photograph or general website article. Similar symptoms can have quite different causes depending on the age of the property, the type of plumbing system, previous alterations and the condition of individual fittings.

Information on this website should therefore be treated as general guidance rather than a diagnosis of your particular property.

Where there is uncertainty, an active leak, risk of damage, an inaccessible fault or work requiring particular technical competence, you should obtain appropriate professional advice or inspection.

3. Safety

Some minor observations described on this website can be carried out without disturbing the plumbing system. This does not mean that every repair discussed is suitable for a homeowner to attempt.

You should not dismantle, alter or work on plumbing, heating, electrical equipment, gas appliances, pressurised systems or other installations unless you have the necessary knowledge and competence to do so safely.

If water is escaping close to electrical equipment, ceilings are becoming heavily saturated, water is flowing rapidly, a pipe has burst or there is another immediate risk to people or property, appropriate urgent action should be taken rather than relying on information from this website.

Gas appliances and gas-related work must only be dealt with by people legally entitled and suitably qualified to carry out that work.

4. Getting quotations

PlumbingProblem.co.uk may provide links, forms or other facilities that allow visitors to request quotations or make contact with plumbers, tradespeople or businesses that may be interested in carrying out work.

Submitting an enquiry does not normally oblige you to accept a quotation or employ a contractor unless you separately enter into an agreement that says otherwise.

You should give reasonably accurate information about the problem when requesting quotations. This may include the location of the fault, when it occurs, whether water is actively escaping, the type of property and any relevant photographs or other information.

A quotation based on a short description may change if inspection reveals that the cause or extent of the work is different from what was originally understood.

For hidden leaks, intermittent faults, drainage problems and other defects where the cause is uncertain, a contractor may reasonably need to investigate the problem before giving a firm repair price.

5. Contractors are independent businesses

Plumbers, tradespeople and other businesses contacted through or following the use of this website operate independently unless we expressly tell you otherwise.

Any agreement to inspect a property, provide a quotation or carry out work is normally between you and the contractor concerned.

The contractor is responsible for their own:

• advice and diagnosis;
• quotations and prices;
• availability;
• qualifications and registrations;
• insurance;
• workmanship;
• materials;
• guarantees and warranties;
• health and safety arrangements; and
• contractual obligations to you.

You should satisfy yourself that a contractor is suitable for the work before appointing them.

6. Checking a contractor

The level of checking appropriate will depend on the work involved. You may wish to ask for evidence of relevant experience, insurance, professional registrations or qualifications where these matter to the proposed job.

For larger repairs, it may be sensible to obtain more than one quotation and compare not only the price but also what each contractor proposes to do.

A cheaper quotation is not necessarily better if it covers less work, uses different materials or is based on a different diagnosis.

You should ask questions if a quotation is unclear and obtain important promises or changes in writing.

7. We do not guarantee contractor availability

We cannot guarantee that a plumber or other contractor will be available in every postcode or for every type of work.

The number of businesses interested in a particular job may vary according to location, urgency, type of repair, value of the work and contractor availability.

The fact that an enquiry has been submitted does not guarantee that a contractor will contact you, attend the property or offer to carry out the work.

8. No guarantee of quotations or prices

Prices for plumbing work vary considerably. Factors can include access, location, the condition and age of the existing installation, whether parts are readily available, the time required to identify the fault and whether other work becomes necessary once fittings are dismantled.

Any prices or cost ranges mentioned on PlumbingProblem.co.uk are general indications only unless expressly stated otherwise.

They should not be treated as a quotation for work at your property.

Only the contractor providing a quotation can confirm what their price includes.

9. Accuracy of website information

We aim to make the information on PlumbingProblem.co.uk useful, understandable and reasonably accurate.

Domestic plumbing installations vary greatly, however. Building practices change, products are replaced, regulations develop and there may be circumstances that cannot reasonably be covered in a general article.

We therefore do not warrant that every item of information will be complete, current or applicable to every property.

If you notice information that appears incorrect or unclear, you are welcome to contact us.

10. Information supplied by visitors

If you submit an enquiry, contact us or provide information through the website, you are responsible for ensuring that the information you provide is reasonably accurate and that you have the right to provide it.

Do not submit unnecessary sensitive information, financial details, passwords or confidential information that is not needed to deal with your enquiry.

If you send photographs, please consider what else is visible in them. Avoid unnecessarily including people, documents, vehicle registration numbers, computer screens or other personal information.

11. Personal information

Our use of personal information is explained more fully in our Privacy Policy.

Where you submit information for the purpose of obtaining plumbing help or quotations, information relevant to that enquiry may need to be provided to a contractor, service provider or other organisation involved in responding to your request.

You should read the Privacy Policy before submitting personal information.

12. External websites and services

PlumbingProblem.co.uk may contain links to websites operated by other businesses or organisations.

These websites are outside our control. Their content, privacy practices, terms, availability and services are the responsibility of their respective operators.

A link from PlumbingProblem.co.uk does not mean that we accept responsibility for everything published on the destination website.

You should read the relevant terms and privacy information before providing personal information or entering into a transaction with another business.

13. Availability of the website

We aim to keep PlumbingProblem.co.uk available, but uninterrupted access cannot be guaranteed.

The website may occasionally be unavailable because of maintenance, hosting problems, technical faults, security work or circumstances outside our control.

Pages, articles, features and services may be changed, removed or added without notice.

14. Acceptable use

You must not use PlumbingProblem.co.uk in a way that damages the website, interferes with its operation or adversely affects other users.

You must not knowingly:

• introduce viruses, malicious software or harmful code;
• attempt to gain unauthorised access to the website or its systems;
• use automated systems in a way that creates unreasonable demand on the website;
• submit false, misleading or fabricated enquiries;
• impersonate another person;
• use contact or quotation facilities for harassment or unsolicited marketing; or
• attempt to obtain information from the website through unlawful means.

15. Copyright and use of our content

Unless otherwise stated, the written content, website layout and original material published on PlumbingProblem.co.uk are owned by or licensed to Prudent Plus Limited and are protected by applicable intellectual property law.

You may read, print or save reasonable amounts of content for your own personal, non-commercial use.

You may link to publicly accessible pages on the website provided the link is fair and does not falsely suggest endorsement, partnership or approval.

You must not reproduce substantial parts of the website, republish articles, create derivative commercial websites from our content or systematically copy the website without permission.

16. Images

Images on PlumbingProblem.co.uk may be original, commissioned, generated, licensed or otherwise used with permission.

Their appearance on this website does not give visitors permission to copy, redistribute or use them elsewhere unless a separate licence expressly permits this.

Photographs and illustrations are used to explain general plumbing situations. They do not necessarily show the exact defect discussed in every part of an article.

17. Limitation of liability

Nothing in these Terms and Conditions excludes or limits any liability that cannot lawfully be excluded or limited.

Subject to that qualification, PlumbingProblem.co.uk provides general information and does not guarantee that following information on the website will diagnose or resolve a particular plumbing fault.

Prudent Plus Limited is not responsible for the acts or omissions of independent contractors, including their advice, prices, attendance, workmanship, materials or failure to complete work.

We are not responsible for loss that results from a visitor carrying out work for which they are not competent, ignoring an obvious hazard or treating general website information as a substitute for an appropriate inspection.

Nothing in these terms is intended to affect statutory rights that cannot legally be excluded.

18. Consumer rights

These Terms and Conditions do not remove rights given to consumers by law.

If you separately enter into a contract with a plumber, contractor or other service provider, your rights in relation to that work will depend on the contract and applicable consumer law.

The contractor providing the service is responsible for meeting their own legal obligations to you.

19. Changes to these Terms and Conditions

We may update these Terms and Conditions when the website, services or legal requirements change.

The version published on this page is the version that applies to use of the website at that time.

If a change is significant, we may draw attention to it on the website where appropriate.

20. Severability

If any part of these Terms and Conditions is found to be invalid, unlawful or unenforceable, that provision will be treated as removed or limited to the extent necessary.

The remaining provisions will continue to apply.

21. No waiver

If we do not immediately enforce a provision of these Terms and Conditions, that does not mean that we have waived the right to enforce it later.

22. Governing law

These Terms and Conditions and the use of PlumbingProblem.co.uk are governed by the laws of England and Wales.

The courts of England and Wales will have jurisdiction over disputes relating to the website, subject to any rights a consumer may have to bring proceedings elsewhere under applicable law.

23. Contact us

If you have a question about PlumbingProblem.co.uk or these Terms and Conditions, you can contact Prudent Plus Limited using the email link below.

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You can also write to:

Prudent Plus Limited
Booths Hall
Booths Park
Knutsford
Cheshire
WA16 8GS